April issue of newsletter now available!

Patient Safety Monitor Insider

April 11, 2012

The April issue of Patient Safety Monitor Journal (formerly Briefings on Patient Safety) has been posted to the Patient Safety Monitor. In this month's issue, learn about how buy-in and incentives can reduce patient wait time and improve patient satisfaction:

Despite sustained attention from hospital leaders, wait times in the University of California, San Francisco (UCSF) ED were considerably longer than desired. Knowing that longer wait times means poor patient satisfaction and a higher risk of poor health outcomes, a team of resident physicians set out to find innovative strategies to decrease wait time.

What they found can probably be applied to many quality improvement projects: education, buy-in, and incentives work.

Most importantly, remembering that people run the show, not systems, processes, or data, is critical to success.

“Don’t count out the human aspect,” advises Gene Quinn, MD, MS. Quinn and 10 of his fellow residents participated in the health systems and leadership track of their residency. The track—a two-year program developed by Arpana ­Vidyarthi, MD, and currently run by Read Pierce, MD, both faculty in UCSF’s Department of Medicine—­allows selected residents to spend part of their training preparing for leadership careers in health systems improvement. ”A large portion of that [track] is quality improvement and patient safety training,” says Quinn. The group ­focused on decreasing ED door-to-floor time, or the time from stepping into the ED to hospital admission, as part of the Quality & Safety Innovation Challenge (QSIC). Launched in 2010 by the UCSF Department of ­Medicine, QSIC invites trainees, staff, and faculty to work as teams over the course of six to nine months to design and implement innovative solutions aimed at improving patient care. The project won a Permanente Journal Service Quality Award.

Read the entire story at the Patient Safety Monitor website.