Joint Commission Center announces handoff communication solutions

Patient Safety Monitor Insider

October 27, 2010

The Joint Commission Center for Transforming Healthcare has developed a set of solutions to address the problem of failed handoffs in care.

The Center worked with ten hospitals to systematically identify pitfalls to handoff communication and work to address them. They found that barriers to successful handoffs include: incomplete information, lack of opportunity for discussion, delays, and lack of time. The Center used the application of Robust Process Improvement™ tools, a fact-based, systematic and data driven methodology.

The Center found that hospitals should use SHARE principals, which stand for:

  • Standardize critical content
  •  Hardwire new methods into the system
  • Allow opportunity to ask questions
  • Reinforce quality and measurement
  • Educate and coach

To read more, visit The Joint Commission website.