Press Ganey report: Patient satisfaction increasing across the country

Patient Safety Monitor Insider

November 18, 2009

Patient satisfaction is on the rise, according to Press Ganey's annual Hospital Pulse Report. The report surveyed nearly 3 million patients about their experiences at more than 2,000 hospitals nationwide during 2008. Overall, patient satisfaction has steadily increased since 2003, with 85% of those surveyed reporting satisfaction with care in October 2008. Additionally, Press Ganey found that more patients than ever before (a 1.96 % increase) were likely to recommend the facility where they had received care to a friend. The area that most affects how patients rate their care corresponds to communication—how staff members communicate with patients, especially when concerns or complaints are expressed during their stays.

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