Study reveals that some urgent pages to physicians don’t reach intended recipient

Patient Safety Monitor Insider

June 10, 2009

A study in the Archives of Internal Medicine attempted to examine how often pages to physicians were lost or not delivered to the correct physician. Communication failures at hospitals often result in patient harm or near miss events. Researchers in two Canadian academic teaching hospitals tried to quantify how often pages, one type of communication, were sent to the incorrect physicians. They found this happened 14% of the time; of those pages, 47% concerned critical messages, requiring immediate response.

The Wall Street Health Blog reported on this study, and said that researchers on the study want to ensure there are protocols in place for when the paging system fails.

Click here to find the Wall Street Journal's Health Blog post.

Click here to find the abstract from the Archives of Internal Medicine.