Browse Document Library by Communications

The documents in the Document Library which match your selected category are alphabetically sorted and listed below. If you need to search on a specific key phrase, just use our handy search tool on the main Tools Library page.

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  • Getting input from all areas involved: Planning your SBAR pilot test

    Release Date: March 26, 2009

    Getting input from all areas involved: Planning your SBAR pilot test

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  • Handoff Communication at Shift Change - A3 Document sample

    Release Date: March 8, 2012

    The A3 report is a common tool used in Lean methodology to make processes more efficient, effective, and safe. It is a worksheet that helps organizations view processes with a microscope, drill down to specific areas identified with a value stream map, document problem-solving activity, and tell the story visually. Figure 8.1 from Lean Healthcare in Action: A Practical Guide to Streamlining Processes is an example of how an A3 would be filled out for handoff communication at shift change. The book contains 12 of these forms, each with various sample healthcare-related processes described.

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  • Just Culture implementation timeline sample

    Release Date: March 3, 2011

    Use this tool to understand just culture by following these steps.

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  • PDSA model showing steps for SBAR

    Release Date: March 26, 2009

    PDSA model showing steps for SBAR.

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  • Sample Quality Management Plan

    Release Date: November 15, 2011

    From Leadership: Tools to Prepare Your Leaders for Joint Commission Survey, Second Edition, this Sample Quality Management Plan is an example of a plan with the purpose of ensuring that patients are provided quality care in the environment of minimal risk.

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  • SBAR form for inter-facility transfer

    Release Date: March 26, 2009

    SBAR form for inter-facility transfer

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  • SBAR observation tool

    Release Date: March 26, 2009

    SBAR observation tool

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  • Staff education steps and checklist for a just culture

    Release Date: March 3, 2011

    Use this tool as a checklist for educating and training your staff for a just culture

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