Browse Document Library by Patient Satisfaction
The documents in the Document Library which match your selected category are alphabetically sorted and listed below. If you need to search on a specific key phrase, just use our handy search tool on the main Tools Library page.
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HCAHPS Survey
Release Date: March 27, 2009
View the most recent HCAHPS survey in its entirety. The HCAHPS survey is taken from HCAHPS Basics: A Resource Guide for Healthcare Managers.
Documents are available for download to members only.
Please login or become a member.
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Hospital survey on patient safety culture
Release Date: May 20, 2011
Use this survey tool to observe patient safety issues in your facility.
Documents are available for download to members only.
Please login or become a member.
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Key HCAHPS Resources
Release Date: March 27, 2009
View a list of important resources for your HCAHPS survey process and data collection. (Key HCAHPS Resources is an exerpt from HCAHPS Basics: A Resource Guide for Healthcare Managers.)
Documents are available for download to members only.
Please login or become a member.
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NQF and ANCC Magnet RecognitionProgram® NSIs
Release Date: May 20, 2011
This tool can be used to figure out nursing-sensitive indicators (NSIs) in your facility and if they apply to NQF and ANCC Magnet Recognition Program®
Documents are available for download to members only.
Please login or become a member.
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Patient Education Coordinator Job Description
Release Date: October 18, 2011
Use this sample job description to help define the patient education coordinator job position. The patient education coordinator performs the primary functions of ongoing development, monitoring, maintenance, and coordination of the organizationwide patient education program.
Documents are available for download to members only.
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Access the Crosswalk
The Patient Safety Crosswalk is an interactive grid that organizes state, CMS, and Joint Commission requirements by topic. No more searching various sites to find the answers you need—it’s all here in one place!
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Patient Safety Talk
Let your voice be heard!
Patient Safety Talk connects you with hundreds of patient safety professionals across the country. This online talk group allows members to voice their opinion, share tools and policies, and receive answers to industry-related questions.
