Browse Document Library by Patient Satisfaction

The documents in the Document Library which match your selected category are alphabetically sorted and listed below. If you need to search on a specific key phrase, just use our handy search tool on the main Tools Library page.

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  • HCAHPS Survey

    Release Date: March 27, 2009

    View the most recent HCAHPS survey in its entirety. The HCAHPS survey is taken from HCAHPS Basics: A Resource Guide for Healthcare Managers.

    Documents are available for download to members only.

    Please login or become a member.

  • Hospital survey on patient safety culture

    Release Date: May 20, 2011

    Use this survey tool to observe patient safety issues in your facility.

    Documents are available for download to members only.

    Please login or become a member.

  • Key HCAHPS Resources

    Release Date: March 27, 2009

    View a list of important resources for your HCAHPS survey process and data collection. (Key HCAHPS Resources is an exerpt from HCAHPS Basics: A Resource Guide for Healthcare Managers.)

    Documents are available for download to members only.

    Please login or become a member.

  • NQF and ANCC Magnet RecognitionProgram® NSIs

    Release Date: May 20, 2011

    This tool can be used to figure out nursing-sensitive indicators (NSIs) in your facility and if they apply to NQF and ANCC Magnet Recognition Program®

    Documents are available for download to members only.

    Please login or become a member.

  • Patient Education Coordinator Job Description

    Release Date: October 18, 2011

    Use this sample job description to help define the patient education coordinator job position. The patient education coordinator performs the primary functions of ongoing development, monitoring, maintenance, and coordination of the organizationwide patient education program.

    Documents are available for download to members only.

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Access the Crosswalk

The Patient Safety Crosswalk is an interactive grid that organizes state, CMS, and Joint Commission requirements by topic. No more searching various sites to find the answers you need—it’s all here in one place!

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Patient Safety Talk

Let your voice be heard!

Patient Safety Talk connects you with hundreds of patient safety professionals across the country. This online talk group allows members to voice their opinion, share tools and policies, and receive answers to industry-related questions.